If you are running WHD 12.7.6 or earlier, upgrade to WHD 12.7.7 first. Locate your database credentials before you perform the upgrade. If you are upgrading to WHD 12.7.12, you will be prompted to re-enter your database credentials, including the database name, username, and password. During the upgrade, you can enable FIPS, if desired. See Upgrade with FIPS disabled for instructions. If you are running WHD 12.7.7 with a MySQL or Microsoft SQL Server database, upgrade to the latest release. When you are finished, upgrade to the latest release. See How to upgrade Web Help Desk to version 12.7.7 using PostreSQL as the database for instructions. If you are running WHD 12.7.7 with an embedded PostgreSQL database, verify that you upgraded the PostgreSQL database to version 13.3. If you are running WHD 12.7.6 or earlier with a MySQL or Microsoft SQL Server database, upgrade to the latest release. If you are located outside the continental United States, contact Technical Support for assistance with upgrading to WHD 12.7.7 with an embedded PostgreSQL database. If you are running WHD 12.7.6 or earlier with an embedded PostgreSQL database, upgrade to WHD 12.7.7 first. Review the instructions below for upgrading a non-FIPS and FIPS deployment. You cannot roll back an installation once it is completed. If you have a test or staging environment, SolarWinds recommends testing the upgrade first. See the upgrade gotchas to troubleshoot errors that may appear during the upgrade. See Database migration options for details. Upgrading WHD may add new database tables, but the procedure does not impact your database and database table data. Be sure to determine your upgrade path before you get started. This section describes how to upgrade WHD from a currently-supported version to the latest version.
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